About Us

Meet Nicole Pare, founder of SafeHarbor IT Solutions. 25+ years solving multi-site IT infrastructure chaos with fixed pricing, zero defects, and honest service

The Fixer Who Got Tired of Corporate Restrictions

I’ve been the “fixer” my entire life, both professionally and personally. You know the type: the person everyone calls when something’s broken, complicated, or seemingly impossible. For 25+ years, I built my career in telecommunications and IT at companies like Comcast, Cox, Charter, and VCSI, working my way from installer to program manager, solving problems that others couldn’t.

But here’s what finally broke me: watching corporations prioritize bureaucracy over doing what’s right. Seeing clients get burned by sloppy work, surprise change orders, and vendors who disappeared when things got hard. Realizing that the system was designed to protect companies, not serve clients.

So I left corporate America and built SafeHarbor IT Solutions, the field services company I wish existed all those years I was managing impossible deployments.

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The Maryland Mess That Changed Everything

I was called into a telecommunications deployment at a Maryland location, under a white-label. Another vendor had already completed the work, surveys, cabling, server connections, everything. Cutover day arrives, and nothing works.

The problem? They skipped a critical step.

During the survey, they never verified that the existing labels on the front of the servers actually matched the port connections in the back. They just trusted the labels and ran all their new cabling accordingly.

Turns out the front labels were completely wrong. Every single cable they installed was connected to the wrong port.

We had hours before the scheduled cutover. My team went in, traced every connection, identified the mess, and corrected it all in time. The client avoided downtime but they’d just paid twice for the same work and endured massive, preventable stress.

That moment changed everything for me.

This wasn’t bad luck. This wasn’t complicated. This was a vendor cutting corners on the basics and the client paid the price.

That’s why SafeHarbor verifies everything. That’s why we photo-document every step. That’s why we never assume.

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What 25+ Years in the Trenches Taught Me

I’ve done it all:

→ Managed the deployment of 960 servers across 5 regions in 4 months (down to the day, on schedule)
→ Coordinated multiple vendors: power, installation, engineering, shipping, to meet impossible deadlines
→ Built and trained national PM teams for Fortune 100 companies
→ Cleaned up countless messes left by other vendors

Here’s what I learned:

Every second counts. When infrastructure fails, businesses lose money by the minute.

Prevention beats reaction. Most disasters are avoidable with proper planning and execution.

Clients deserve honesty. If you don’t know something, say it. We’ll figure it out together.

One point of contact changes everything. No finger-pointing, no confusion, no getting passed around.

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Why “SafeHarbor”?

The name says it all.

In a storm, a safe harbor is where you find safety, security, reliability, and shelter. That’s exactly what we provide for IT leaders drowning in multi-site infrastructure chaos.

When you work with SafeHarbor, you’re not just hiring a vendor. You’re gaining a partner who:

✓ Actually cares about your success
✓ Won’t disappear when problems arise
✓ Treats your budget like it’s our own
✓ Does what’s right, not what’s easiest

We’re the vendor you want in your corner when everything’s on the line.

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How SafeHarbor Works Differently

After 25+ years watching vendors fail clients, I built SafeHarbor around three core principles:

1. One Point of Contact, Start to Finish

You deal with one person, me or a dedicated PM, from discovery through closeout. No matter how many locations, how many sub-vendors, how many moving parts. One relationship. One phone number. One person looking out for your best interests.

2. Fixed Pricing, No Surprises

No change orders that double your budget. No hourly billing that spirals out of control. We quote a fixed price, and that’s what you pay. Your CFO can sleep at night.

3. Honesty Over Everything

If we don’t know something, we say it. If there’s a better way, we tell you. If a problem arises, we own it and fix it. No corporate double-speak, no finger-pointing, no excuses.

This is how field services should work. It’s just that most companies forgot.

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The Clients I Love Working With

Give me your hardest challenges. Seriously.

The projects that make other vendors run? Those are the ones where we deliver the most value. I love working with clients who:

→ Have “impossible” timelines
→ Are managing infrastructure across dozens (or hundreds) of locations
→ Have been burned by unreliable vendors before
→ Aren’t afraid to say “I’m not sure the best approach”
→ Appreciate transparency and straight talk

When a client tells me they’re mind-blown by the difference in how we work, that’s when I know we nailed it.

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Beyond the Business

I’m a Rhode Island native, born and raised right here in Cumberland. I’ve been married to my husband for 13 years, and I’m a mom of five (yes, five!).

Between my husband, kids, my mother, my sister, my two nephews, and my niece, I’m constantly in “fixer mode” even at home. But honestly? I wouldn’t have it any other way. Taking care of people is what I do.

That same energy I bring to my family, the dedication, the problem-solving, the “I’ve got you” mentality, is exactly what I bring to SafeHarbor clients.

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Where We’re Headed

In 3-5 years, I want SafeHarbor to be known as the company that changed how IT field services work.

I want clients talking about how different we are. How we actually showed up. How we kept our word. How we made multi-site infrastructure simple instead of a nightmare.

I want to prove that fairness, trust, and doing what’s right can win in an industry that forgot those values matter.

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Let’s Fix Your Infrastructure Chaos

If you’re managing deployments across multiple locations and tired of vendor headaches, surprise invoices, and inconsistent quality, I’ve been where you are. I know exactly what you’re dealing with.